EMEA Compliance Specialist

University education (Bachelor's degree)
University education (Master's degree)

English - Advanced (C1)

Lenovo Slovakia is looking for a Compliance Specialist to join our team in Bratislava. This is an excellent opportunity for a recent graduate to begin their career it one of the world’s leading technology companies.

Your responsibilities in this role will be:
Implementation of compliance checks, validation of penalties based on communication with service partners
Attending onsite audits at our Service provider (ASP, Depots, IBM, CEC) to drive compliance, process adherence, repair quality improvements and cost savings
Preparation for onsite audits – performance analyses and identification of outliers and potential frauds
Processing the audit outcomes
Communication with the partners about the findings, education, financial recovery/penalty, prevention for the future
Building stronger relationship and loyalty with partners
Improving compliance, process adherence and quality improvements
Using the opportunity to benchmark key competitors
Collecting direct feedback on Lenovo systems and support and follow up with the respective teams
Driving Partner performance improvements


What will make you successful in the role:
Having at least 1 year of customer support role experience
Fluent English
IT skills: MS Excel, MS PowerPoint user
Being able to focus on the customer and understand how their actions impact customer satisfaction
Willing to solve problems for the service partners
Being proactive, organized, and assertive
Willingness to travel

Nice to have:
Knowledge of an additional language is a plus (German, French, Italian or Spanish)
Knowledge of Services Operations is an advantage
Previous experience with CRM system is advantage

Base gross monthly salary starts from 1.400 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

What Lenovo can offer you:
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft and hard skills trainings and individual mentoring
1:1 contribution to the Third Pillar Pension System
Home office flexibility upon team agreement

You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.